Frequently asked questions

Straight answers about how SpartanComm works and what it costs.

Is there a free trial?

Yes, when you buy a desk phone: service is free for 30 days and the trial starts with your first completed call, not on the day you pay, so shipping and setup don't eat into it. Service-only plans (no phone purchase) don't include a trial: the first month is charged at checkout and service starts immediately.

Do I need desk phones?

No. Agents can use the SpartanComm app for iOS and Android or the browser phone. Desk phones are optional; we sell Yealink and Grandstream models that configure themselves when you plug them in.

Can I keep my current business number?

Yes. We port numbers from providers such as GoTo, RingCentral, landline and mobile carriers. You give us a recent bill and the account details; we submit and track the port. Keep your old service active until the port completes.

How much does it cost?

$29.99 per agent per month for 1–4 agents, $24.99 for 5–19 and $19.99 for 20 or more. Phone numbers are $2 per month each plus a one-time $2 activation. Desk phones are a one-time purchase from $99 with free shipping.

Is there a long-term contract?

No. Plans renew monthly and you can cancel at any time; cancellation takes effect at the end of the current billing period.

Can I text customers from my business number?

Yes, SMS and MMS are two-way from the dashboard. If you'll send automated or marketing texts, US carriers require A2P 10DLC registration — talk to us before you start so your messages aren't filtered.

Is WhatsApp included?

WhatsApp Business messaging is an optional add-on configured with our team. Meta bills WhatsApp template messages by category; replies inside a customer's 24-hour service window are free.

Are calls recorded?

Calls can be recorded and played back from the dashboard. Recorded inbound calls first play a short recording notice, in Spanish or English depending on the account and the caller's choice. You're responsible for meeting the recording-consent laws of the states where you operate.

How does 911 work?

Users dial 911 directly. You register each location's address in the dashboard and it's sent with the 911 call. An extension without a registered address can't place 911 calls, so register addresses before going live and update them when phones move.

Can one owner run more than one business?

Yes. One account can manage several businesses, each with its own numbers, users and call flows, on a single bill.

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